Terms & Conditions

Effective Date: 1-12-24

Welcome to Sukham Nest! By using our website or booking a stay at any of our properties—Limewood Homestay (Rishap, West Bengal), Nigyel Homestay (Burmiak, West Bengal), or Yamphung Residency (Pelling, West Sikkim)—you agree to abide by the terms and conditions outlined below. Please read them carefully before proceeding.

1. General Terms

1.1 Sukham Nest is committed to providing clean, spacious accommodations and a serene experience for all guests.
1.2 These Terms & Conditions apply to all bookings made directly through our website, via phone, or through our travel partner, Monjoy Travels.
1.3 By making a booking, you agree to the terms outlined in this document.

2. Booking and Payment Policy

2.1 To confirm your reservation, full or partial payment may be required at the time of booking.
2.2 Accepted payment methods include online transfers, UPI, or cash (where applicable).
2.3 Bookings are subject to availability, and we reserve the right to decline a booking without providing a reason.

3. Cancellation and Refund Policy

3.1 Cancellation by the Guest:

  • Cancellations made 7 days before the check-in date will receive a full refund.
  • Cancellations made within 7 days of the check-in date are non-refundable.

3.2 Cancellation by Sukham Nest:

  • In rare cases, we may need to cancel your booking due to unforeseen circumstances. If this happens, you will receive a full refund.

4. Check-In and Check-Out Policy

4.1 Standard check-in time is 12:00 PM, and check-out time is 11:00 AM.
4.2 Early check-ins and late check-outs are subject to availability and may incur additional charges.

5. Guest Responsibilities

5.1 Guests are expected to maintain the cleanliness and condition of the property during their stay.
5.2 Smoking is not allowed inside the rooms. Smoking in designated areas is permitted.
5.3 Damages to property, furnishings, or amenities caused by a guest will be charged to the responsible party.

6. Privacy and Data Protection

6.1 Your personal information, including name, contact details, and booking history, will be stored securely and used solely for booking management and communication.
6.2 For more details, please refer to our Privacy Policy.

7. Property Rules

7.1 Pets are allowed at select properties. Please inquire before booking if you plan to bring a pet.
7.2 Quiet hours are observed between 10:00 PM and 7:00 AM to ensure a peaceful environment for all guests.

8. Liability

8.1 Sukham Nest is not liable for:

  • Personal injuries or illnesses during the stay.
  • Loss, damage, or theft of personal belongings.

8.2 Guests are responsible for their own safety and the security of their belongings during their stay.

9. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about these Terms & Conditions, please feel free to contact us:

  • Phone:
    • Malay Khanra: +91 70031 37597
    • Dhiraj Mandal: +91 90643 63012
  • Email: info@sukhamnest.com

Thank you for choosing Sukham Nest, where destination meets serenity. We look forward to hosting you and ensuring a memorable stay!